How To Exchange Or Return An Item

If your purchase is not quite what you’re looking for, you’ve got 10 days from when you received your order to have your items sent back to us for an exchange or refund. Simply follow these steps:

  1. Visit https://on-off.uz website.
  2. Click the floating icon at the very bottom of the site
  3. Leave a request, you will be contacted within 3 working days

Make sure you keep hold of your receipt as we can’t be held responsible if your parcel goes missing.

As soon as we’ve received your return and completed your exchange or refund, we’ll notify you by email. Make sure that all of the items you wish to return from your order arrive back with us together in one shipment so that we can process your exchange or refund as quickly as possible.